This course is designed to provide students with up to date information about IBM System p products and services that will enhance their ability to design and provide solutions for clients.
The intended audience for this course is primarily those people who need to consult, design, and implement technical solutions for clients which include IBM System p products.
To get the most benefit from this course, the student should have a minimum of six months experience with IBM System p products in a sales or technical pre-sales support role.
After completing this course, you should be able to:
- Understand the overall methodology of designing a balanced solution
- Establish credibility with the customer through product knowledge, solutions knowledge, and use of support tools and resources
- Collect and analyze customer requirements
- Determine a suitable solution
- Understand capabilities and limitations of technology and their impact on solution design and be able to explain them to the customer
- Provide technical assistance to sales and account teams